The challenge
After acquisition, the business needed to refresh contract-to-pay workflows while balancing tighter financial controls with operational speed across a large store network.
What we did
- Designed the future-state AI workflow across contract-to-pay.
- Analysed spend and volume data across the retail network.
- Designed intelligent approval routing with dynamic thresholds and risk flags.
- Delivered a governance and role accountability framework.
AI agent build
An AI orchestration agent was designed for approval routing, exception escalation, and spend anomaly detection, reducing executive-level manual intervention.
More than 40% reduction in executive approvals, 780+ stores covered, and 3 months to a validated future state.