AI adoption improves when staff can ask questions against trusted company context. The knowledge workspace is designed to make business knowledge reusable across chat and review workflows.
What it supports
- FAQ entries and knowledge-base notes.
- Uploaded files and website snapshots.
- Google Drive connection paths.
- Microsoft OneDrive and SharePoint connection paths.
- Customer profile, tone, and language defaults.
Best-fit use cases
Internal policy lookup, customer-support guidance, onboarding knowledge, sales enablement, operational procedure answers, and document-grounded drafting.
FAQ
Does this replace document management?
No. It connects to knowledge sources so AI workflows can use relevant context. Your existing document system remains the source of truth.
Can it use Microsoft 365?
The platform direction includes Microsoft OneDrive and SharePoint connection paths through the backend OAuth implementation.